Privacy Policy | 1300 FINDLEAK UAE

1. Who we are

This website and our leak detection services are provided by 1300FINDLEAK L.L.C FZ, trading as 1300 FINDLEAK UAE ("we", "us", "our"). You can contact us at info@1300findleak.ae or +971 52 914 4074.

2. Information we collect

Contact details you give us, such as your name, mobile number, email address and property address.
Details about your property and the leak, including photos, videos and messages you send by WhatsApp, email or our website form.
Information we record during an inspection, such as photos, thermal images, readings and notes, which form part of your report.
Payment and invoicing details needed to bill you.
Basic website usage data, such as pages visited and device type, collected through cookies and analytics tools.

3. How we use your information

To respond to enquiries, give prices and book inspections.
To carry out inspections, prepare reports and invoice you.
To coordinate access with building management, landlords, tenants or property managers where you ask us to.
To meet our legal, tax and accounting obligations in the UAE.
To improve our website and services.

4. Sharing your information

We do not sell your personal information. We share it only where needed to deliver our service: for example with building management or your landlord when you ask us to, with your insurer or loss adjuster at your request, with service providers who help us run our business (such as email, messaging, cloud storage, accounting and payment providers), or where required by law.

5. Storage and security

We take reasonable technical and organisational steps to protect your information. Some of our service providers may store data outside the UAE; where that happens we take steps to make sure it is protected to an appropriate standard.

6. How long we keep it

We keep inspection reports and invoices for as long as needed for the service and to meet our legal and accounting obligations, and then delete or anonymise them.

7. Your rights

Subject to applicable UAE data protection law, you may ask to access, correct or delete the personal information we hold about you, or object to certain uses. Email info@1300findleak.ae and we will respond within a reasonable time.

8. Cookies

Our website may use cookies and similar technologies to work properly and to understand how it is used. You can control cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.